Why no firmware updates for C7800 Nighthawk

The two companies employees are playing toss, with you as the hot potato. They will not allow us as the consumer access to our device, they are keeping that to themselves. I am waiting for a lawyer into tech to get mad and start a class action lawsuit that I can join. This is an infringement of our rights of ownership, or at least misleading advertisement by not making it clear that this would be the case. I just wanted to own and control my network with the best one box solution to internet access I could find and afford. I also want to own and control my endpoint on the network, as why should we trust the big company with our security, they are not the best at it. Internet Service Provider should just provide Internet service, not control it.

Spectrum/Charter is also giving me the same battle at a private school with strict internet polices that I administrate. They promised to provide Internet access and allow us to control the policies and access to wireless and passwords by ourselves, but instead they will not provision us to access the cloud firewall or wireless controllers We have to fight the bureaucracy to make simple changes like wireless passwords or content filter changes.