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Forum Discussion
Rael23
Dec 06, 2022Follower
Wi-Fi intermittent loss
MHi. I have a nighthawk router, modem combo C7800. For the last month or so I've been having intermittent disconnection associated with my Wi-Fi connections.
Has anyone seen this kind of activity before (see below a portion of the event log):
Has anyone seen this kind of activity before (see below a portion of the event log):
1 Reply
- FURRYe38Guru - Experienced User
What devices do you have connected?
How is the Wifi Basic and Advanced settings configured?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Have the ISP check those Criticals seen in the Events logs. They need to review and resolve those.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/