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Forum Discussion
Goldstarmom
Nov 16, 2020Follower
WiFi Cable modem Router AC1200
I recently have been having issues with the rate of upload and download. I pay for 75Mbps from Comcast, but recently I have had terrilbe service, 23Mbps! I called their customer service department an...
FURRYe38
Nov 16, 2020Guru - Experienced User
Are you getting to spec speeds with a wired PC?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853