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Forum Discussion
Wifi disconnection
Hello all. For about the past 2 months my modem/router has lost connection/restarted itself every night. The problem has gotten progressively worse as now it does it between 5-10 times a night sometim...
I have taken this step and am still having trouble resolving the issue. I have the most recent firmware update, don’t have any splitters, dampeners or any kinks in my line and my modem is only 5 ft. from where the line enters my house.
After much trouble and reading through many other customers posts who have had the same modem and issue as myself, I think I will rent the ISP modem for a month and see if this resolves the issue. That will determine if it is an ISP line issue or Netgear Modem issue. Based on the amount of trouble this model of Netgear modem appears to have my money is on the modem being defective somehow.
Got a screen snip of your cable connections page and your event logs from the modem?
That helps check the line. Xfinity is great at their default response being "our line is fine"
- I’ll have to get those screen snips when I get home from work and the router resets itself.
