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Forum Discussion
Gdurney
Sep 26, 2021Apprentice
Wifi disconnection
Hello all. For about the past 2 months my modem/router has lost connection/restarted itself every night. The problem has gotten progressively worse as now it does it between 5-10 times a night sometim...
Gdurney
Oct 28, 2021Apprentice
Well after all this time spent trying to figure out why I was dropping connection so frequently and randomly, I recontacted Comcast. They came out and inspected their line which they say was fine as it was rerun just before I moved in. I ended up changing my wifi plan (better plan) and renting the ISP’s modem/router (totaling only $4 more than I spent on my previous internet per month). As of having the new unit and wifi for nearly a month I have not had a single drop in connection and speeds are much higher and more stable (obviously I upgraded from 400-800 mbps). My guess is that somehow my Netgear unit had an issue. Unfortunately after a lot of trouble shooting and no fix I can’t say for sure what it was though. All I can say is with the new unit I have had no drops.
FURRYe38
Nov 03, 2021Guru - Experienced User
I recommend you both contact NG support and let them know what your having problems with. Let them know that you have tried a ISP provided modem and haven't had any issues.
You may have a bad CAX that needs to be replaced.