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Forum Discussion
Wifi trouble with modem AC1220 - model C6220
My family’s modem ran into a sudden disruption in connecting to the internet. Our internet service cannot connect to the modem and I restarted the modem many times (perhaps 6 times) and there is still...
Hi yoitscharlize,
Welcome to NETGEAR Community!
Thank you for reaching out. When you say restarted the modem did you mean turn off the modem and turn it back on or press the reset button using a paper clip or pin? Can you still access the modem's configuration page? What is the current LED behavior of the modem? Please DM us the serial number of the modem.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team