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Win10 Reports C7000 has connection issues/problems
I bought my Nighthawk C7000 just over 2 years ago and have rarely had a problem, other than not getting very good WiFi range in an apartment with relatively thicker plaster and metal lathe walls....
I've solved the problem and I will figure out the nature of keeping the extender/bridge assigned in the proper IP range.. On occasion I'd turn on an Asus Asus RT-AC88U router/extender set in extender mode to reach weak spots. It's a fantastic device and connected to the c7000 via ethernet. For some reason the c7000 began to assign it 192.168.1.1 (perhaps the extender reset) and , for reasons I cannot explain, the c7000 decided to occasionally provision wireless devices under the 192.168.1.x IP address format rather than just drawing from the DHCP server. One mobile device might connect but the Pixel just could not. Shutting off the extender and rebooting the phone now seems to connect the phone to the router.
I couldn't understand this as this setup worked so well until recently. Hopefully now we can fix this and move on. Thank you all for your prior help.
Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Thanks and sorry for the late reply. I didn't get an email there was one. I am still having serious problems as now WiFi does not show as provisining and all phones get "no internet access". After about a year and a half, these problems began out of nowhere and persisted.
- performed a hard reset and that worked better for a few days, at best, before the problems began again
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
- Checked
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
- None and, if there is one or an extender, it was installed by my cable company
Be sure your using good quality RG6 coax cable up to the modem.
- Runs straight from the wire to the modem
Be sure to power OFF the modem for 1 minute them back ON.
- I've not only done this, I've also done a hard reset too
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 or 149 to 161 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling any Beamforming and MIMO(MIMO may or may not be needed) and WMM features that may be seen. Under Advanced Tab/Advanced Settings/Wireless SettingsWhen this happens does both wireless and wired devices have problems getting internet access?
Thanks so much for the quick reply!!!
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 or 149 to 161 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?I've changed auto and set manual channels to low usage valleys so there shouldn't be any interference. Nothing worked on either bandwidth. For a short moment I did have one phone that connected and then it dropped the connection and will not connect again, being told by the Android OS that there is no internet available. These are two completely different phones from different manufacturers.
I've noticed that another device seems to connect more regularly but not any of the phones. But I know the router is a problem because I lose the wired connected too at random times so that my computer would go offline.
Try enabling any Beamforming and MIMO(MIMO may or may not be needed) and WMM features that may be seen. Under Advanced Tab/Advanced Settings/Wireless SettingsBeamformign is on. I don't see any control specifically related to MIMO - and the firmware is the latest per spectrum.
When this happens does both wireless and wired devices have problems getting internet access?
This is why I'm hoping it's something other than an unexplained hardware failure - since I did the factory reset, I have been able to connect to one or the other. If the computer went out, I was often (but not always) able to connect via WiFi. It is a very strange problem I cannot identify. If it was just the two phones I'd question that hardware. But when it's other items, I wonder. And this is also before I installed additional virus protection such as Kaspersky, which I have learned is very thorough but can also be very difficult to manage. I've thought through this but still can't get certain devices to connect regularly and the wireless seem to get knocked off and sometimes cannot reconnect, such as the phones and 2 light switches.
Thanks again, truly much appreciated.Tried to "forget" the network. That didn't work. I connect with excellent signal but I'm told by Android "XYZ has no Internet access."
I tried it for 5Ghz and now got a connection. But this too will disconnect and the same problem will repeat. I can't explain why this is happening.
Looks like I will need to buy another expensive modem router I don't need. I doubt warranty support extends beyond 1 year but I couldn't register or contact support anyway - the website says "Sorry! It's us not you!" when I've clicked on checking warranty support, register a product, or technical support to contact Netgear.
Unfortunately I'm also constantly going to Windows 10 and using ipconfig to release and renew the IP configuration on the router and that I can't get the mobile devices to connect properly is troubling. Seems that once I start approaching more than 13, 14 wireless devices things don't function. It's also not a great sign when being literally 6 feet from the router provides noticeably less signal strength than someone else using a Google wireless router that is a thick ceiling away from me, if not further and in another room on another floor.
While the c7000 performed very solidly for a year, it's extremely disappointing that towards the middle of year 2 it is already ready for retirement and resulting in a poor investement. I do hope that there is some remedy for this as I cannot afford to be without consistent internet services. Thanks.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 or 149 to 161 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling any Beamforming and MIMO(MIMO may or may not be needed) and WMM features that may be seen. Under Advanced Tab/Advanced Settings/Wireless SettingsWhen this happens does both wireless and wired devices have problems getting internet access?