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rong5's avatar
rong5
Follower
Nov 28, 2017

Wireless password

I just put new router in service.  Works great. However,  I'm having trouble changing wireless password from the one that was with router.  I go to Netgear genie. When I enter new user name and password, I lose connection to internet and have to log into router again. This is wireless connection,  not router password

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Have you tried on different devices or a pc thats hardwired?

     

    DarrenM