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kailajune's avatar
kailajune
Follower
Mar 27, 2019

Wireless vpn connection drops

I have had my AC1900 Nighthawk Cable Modem Router for 6 months with my current vpn Cicso AnyConnect without issue.

 

About one month ago I started having occassional dropped Skype calls and wireless drops.  Now I cannot even stay connected for 10 minutes.  My company tech support has done many diagnostics and says it must be a firewall change with Netgear. 

 

I am not able to update my firmware for this model because Netgear does not have it available.  

 

I have tried every wireless setting that I can find to play with (internet search rabbit hole).

 

Ideas?  Or do I need to buy new equipment?

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Apr 16, 2019

    Are you seeing any T3 or T4 timeouts in your cable logs? Also are you able to post the power levels of your modem?

     

    DarenM