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Susanne123's avatar
Susanne123
Follower
Aug 05, 2017

wireless wifi

My netgear c3000 gives me wifi symbol but can't access internet.Had spectrum guy here and he told me it was my router.Bought a new router today same model c3000 and I still have the problem.Should I try a another modem/router. Iam beyond frustrated.Any suggestions?
Troubleshooting

4 Replies

  • ravid's avatar
    ravid
    Aspirant
    Aug 06, 2017

    Sounds like it could be related to an issue I am facing as well. Check out the new thread I started today with the details; what you are experiencing may have something to do with Spectrum disabling wifi on your personal router from their end. Not sure if  they are actually doing this, but I am going to call and ask them to undo it if they have done something...

     

    https://community.netgear.com/t5/Cable-Modems-Routers/Cannot-connect-to-wifi-on-AC1750-C6300-even-after-factory-reset/td-p/1342283

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Aug 06, 2017

    Please call spectrum and ask them to REMOVE "BRIDGE MODE" and REMOVE "WIFI OPT-OUT" .

     

     

    • csuresh01's avatar
      csuresh01
      Aspirant
      Aug 07, 2017

      Is this worked for any one? I'm facing similar issue few devices like my laptop is keep on disconnecting from the network causing difficulties to work.

       

      vkdelta wrote:

      Please call spectrum and ask them to REMOVE "BRIDGE MODE" and REMOVE "WIFI OPT-OUT" .

       

       

       

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Aug 07, 2017

        csuresh01

         

        your issue may be different. Please create a seperate topic for your issue.