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Forum Discussion
worst customer//tech support ever
I called because my new macbook air can not login into the router to manage the preferences. My old macbook pro and my iphone can log in. On the phone with customer support (worse english ever) for 4...
So if your MBP and Iphone can log in and your MBA can't, would seem to be a problem at the MBA and not with the NG Router. You should start with the MBA and Apples help and support regarding there products.
So why couldn't you reset the password at the server. You were in my computer for 40 mins with 2 people trying to take control of the mouse. The call was a 40 min call with no resolution and a horrible "supervisor" responding "we only provide support for 90 days, there is nothing we can do."
Hi vandt, you can follow the steps on the link below using the device/s that are able to login.
http://kb.netgear.com/app/answers/detail/a_id/20026
Dexter
NETGEAR Team
Netgear insisted it was an Apple isssue. I called Apple, and they determined it wasnt an Apple issue and yet still fixed the issue in 7 mins. You kept me on the phone for 35 mins just downloading software so you can look into my computer. Lesson learned.
