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Forum Discussion
worst customer//tech support ever
I called because my new macbook air can not login into the router to manage the preferences. My old macbook pro and my iphone can log in. On the phone with customer support (worse english ever) for 4...
So if your MBP and Iphone can log in and your MBA can't, would seem to be a problem at the MBA and not with the NG Router. You should start with the MBA and Apples help and support regarding there products.
So why couldn't you reset the password at the server. You were in my computer for 40 mins with 2 people trying to take control of the mouse. The call was a 40 min call with no resolution and a horrible "supervisor" responding "we only provide support for 90 days, there is nothing we can do."
Hi vandt, you can follow the steps on the link below using the device/s that are able to login.
http://kb.netgear.com/app/answers/detail/a_id/20026
Dexter
NETGEAR Team
Netgear insisted it was an Apple isssue. I called Apple, and they determined it wasnt an Apple issue and yet still fixed the issue in 7 mins. You kept me on the phone for 35 mins just downloading software so you can look into my computer. Lesson learned.
vandt wrote:
I called Apple, and they determined it wasn't an Apple issue ....
Ha ha ha ha ha.
It is what is known in the industry as "buck passing". ISPs are also great at this. Someone complains? "Not us guv."
Everything you have said so far suggests that there is nothing wrong with your Netgear device.
As FURRYe38 says, if one device connects to the network and another one doesn't, the suspicion just has to be that the reluctant device is the culprit.
I don't get this but:
So why couldn't you reset the password at the server. You were in my computer for 40 mins with 2 people trying to take control of the mouse.
Who is "you". No one here has been anywhere near your computer.
I hope you started the process through the Netgear support pages and not a random phone call. My worry is that you called one of those fake support lines that claims to be Netgear but that is no such thing.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
