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Forum Discussion
Xbox connection problems
I’ve been having this problem for a long time now. Ironically it’s gotten worse since upgrading to my Nighthawk AC1900 C7000. But the problem comes down to only the Xbox Series X When it comes to t...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Is the xbox wired or wireless connected to the modem? Wired is preferred.
Has a factory reset and setup from scratch been performed?
The Xbox is on a wireless connection. As for cable connection and event logs what exactly am I supposed to copy & paste?
Also I just bought the router not long ago. So brand new with having to add the required ports for Xbox
Also I just bought the router not long ago. So brand new with having to add the required ports for Xbox
You don't need to set up for configure any ports for use with xbox. if you do then you'll need to disable uPnP on the modem.
Please copy and paste the entire web page data from those two locations in your next post or put into a document and save off as a PDF file and attach to your next post.
What channels are you using on the modem for 2.4 and 5ghz radios?
Is Smart connect enabled?
How far is the xbox from the modem in distance feet?
- My 2.4 is on channel 10 while my 5G is on channel 36. And I do believe smart connect is enabled.
- This is the event log. The router isn’t far from the Xbox. It’s just in the next room. Not that big of a house so it does give good connection with no lag if I’m able to play a game. Smart connect (SSID) is on
