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Forum Discussion
Xfinity disables 2.4Ghz on CAX30
My CAX30 will broadcast on 2.4GHz and 5GHz up until the moment I activate it with Comcast Xfinity, at which point I only have access to the 5GHz band. Admin controls say it is still working but none...
What I've ended up doing as a temporary solution is activating an old 2.4Ghz only Netgear C3000 modem/router with xfinity (despite all their warnings not to) and setting up the network as I want the new 2.4GHz network to look. I connected all my older devices to this network and while leaving the router portion running transfered the service to the CAX30. Then I set up the 5 GHz band and made sure everything there was working before changing the 2.4GHZ band on the CAX30 to match the C3000. This made everything angry but when I shutdown the C3000 all the devices jumped to the CAX30.
Of course doing this meant I that I couldn't properly activate the CAX30 through Xfinity and I had to call them in order for them to do it manually.
It may work in a pinch, but this is an unreasonable process for every power outage. On top of having Xfinity I also have PG&E.
I'd make contact with NG support on this and let them know what your experiencing...
I have. The person I spoke to went through the basics, then refered me to higher ups who would call "soon". That was a few days ago. I'm not sure what kind of "soon" to expect, so I thought I check with you very smart folks to see if anyone had any ideas.
I appreciate the help getting it limping along.I would keep in touch with support. You'll need to use that 2ndary wifi AP for now until this is resolved.
Thanks. I'll update with a solution is we get to one. I appreciate everyone's effort.
- Did you ever get a resolution? I'm having this same trouble and it's driving me insane trying to figure it out.