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Forum Discussion
Xfinity Gigabit & CM1000 (Docsis 3.1 not active according to Xfinity)
Hello, I have Xfinity Gigabit and am running a CM1000 with an R7000 router and have never gotten over 500mb down while being hardwired. When speaking with a supervisor at Xfinity, he mentioned I am n...
Netgear can't do anything with the modem. the firmware is all ISP controlled. The isp is the one's who push firmware and provisioning to the modem. The rep was giving you bad information. sorry. They might have provisioned the modem wrong (had it happen). So you can always ask them to re-prevision it.
do you have a screen snip of your connections page for your modem? Make sure to include the upload/download/ofdm info for us.
What are you hardwired to? some computers can't hit gigabit speeds even though that have a gigabit port.
What website are you testing with? try speedtest.xfinity.com