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DudeRides's avatar
DudeRides
Aspirant
May 20, 2026

Xfinity Says I Need To Replace My CM3000

Hello,   A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. T...
cm3000
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 20, 2026

Lets take a look at the modem signal and event log on from the modem.

Please post a copy and paste of the modems connection status and event log page.

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router

https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

 

ISP is known for making false claims so you'd get or rent something from them...