Forum Discussion
Xfinity says my CM2050V has a defect
I got this email from Xfinity. Anyone know what's happening? I have been having connectivity and speed issues with this modem. Is this a known firmware issue? Or is Xfinity passing the buck here?
We've identified an issue with your NETGEAR internet modem
We've noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your NETGEAR CM2050V internet modem. NETGEAR is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to stabilize your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full upstream speeds included in your Xfinity Internet package until the NETGEAR CM2050V software update is deployed.
No action is required at this time. However, if you want to ensure you're getting the full speeds included in your internet package, you may want to consider these options:
Otherwise, we'll reach out again once we receive further information from the device manufacturer on when a fix will be in place.
Thank you for being an Xfinity customer.
No action is required at this time. However, if you want to ensure you're getting the full speeds included in your internet package, you may want to consider these options:
| • | Lease our Xfinity Gateway, which is a combined modem and WiFi router designed to deliver enhanced coverage and the benefits of our next-generation Xfinity 10G Network. |
| • | Purchase a new modem from our recommended device list. |
| • | Change your current Xfinity package by visiting xfinity.com. |
Thank you for being an Xfinity customer.
