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Forum Discussion
catalano
Mar 18, 2020Tutor
XR500 Help
Hello, i have put my Rogers cable modem/router combo (CGM4140COM) (Technicolor) in bridge mode and i have connected my xr500. I have been noticing that with my xr500 i am getting higher pings. I h...
FURRYe38
Mar 19, 2020Guru - Experienced User
Please post about this in the NH gaming router forum:
FYI,
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
Good Luck.