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Forum Discussion
Solved
GENIE APP ON IOS AND ANDROID FAILED TO LOGIN
REFER: https://community.netgear.com/t5/Genie/Can-t-login-to-router-via-Genie/m-p/1303462#M6085
Many of us are having issues logging on to Genie App on Netgear Nighthawk X6 R8000. Since there was a firmware upgrade, none of us have been able to login to the app.
Basic troubleshooting such as reinstalling the app on ios and android, reset to factory default for the router has been done and yet it still fails.
Please someone get onto this topic and solve this issue for us.
Screenshot: https://goo.gl/ycQFoD
Agreed. I have also updated my firmware to 1.0.3.48 and Genie app on Android and iOS is functioning again. Locally and Remotely it works without flaws. Finally this is sorted out.
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- Try updating your firmware and restarting the router and all connected divices.
- Still broke on android with X7900
Update i received from Netgear Support:
Update from NETGEAR:
Hi xxx
You are very much welcome. As per our engineers, they will release a new FW that should fix the issue but we cannot provide the exact date on when it will be officially released.
Sincerely,
Sittie
Expert ID: xxxx
NETGEAR L2 Support Expert
Still not working on R7900 with firmware version V1.0.1.18_10.0.20