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Solved
Genie unable to login to WNDR4300 after firmware update V1.0.2.104
Hello,
I have recently updated my Netgear WNDR4300 to firmware V1.0.2.104 and now the Genie IOS app will not login. It fails with Login Failed. I am using the correct login/password combo that I have set up on the router after a factory reset. I have performed the following steps after first discovering this issue:
Deleted app from phone and reinstalling
Rebooted router
Restored router to factory settings
Set up router again from scratch by hand, including changing the default password first
Rebooted phone
I see other folks also having this problem in the forums. Wasn't sure if I should piggyback on someone else's thread or post my own.
I can login to the router fine from any computer browser inside my network. The problem shows up solely with the Genie app
IOS 11.4
Genie app v. 3.1.64
The Genie app is now able to login to my WNDR4300 again. I can see all of my network devices on it also.
The WNDR4300 is still on firmware V1.0.2.104
The Genie iOS app is now on 3.1.74
I can only assume it is due to an app update
I'll mark this thread solved.
3 Replies
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Known interoperability issue -> https://community.netgear.com/t5/Genie/Genie-won-t-login-after-firmware-update/m-p/1655327#M9659
- Thank you schumaku. I’ll watch that thread for updates.
The Genie app is now able to login to my WNDR4300 again. I can see all of my network devices on it also.
The WNDR4300 is still on firmware V1.0.2.104
The Genie iOS app is now on 3.1.74
I can only assume it is due to an app update
I'll mark this thread solved.
