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Forum Discussion
Solved
Parental control not working
Downloaded Netgear Genie. Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available. Connect your router to the Internet."...
Hi db4545,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (Android, iOS, computer).
3. Have you tried resetting the router?
4. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
Hi sirlancelot33,
1. What is the firmware version of the router?
2. Please try using another device (computer, Android, iOS).
3. Have you tried resetting the router?
Regards,
Dexter
Community Team
Firmware has the latest version. I don't have another device. Of course I have reset and restarted the router.
Anyone have any real solutions?