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Troubleshooting
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R7000 Failed to set parental controls error
R7000 with firmware 1.0.9.26 When trying to update any connected device and change the parental control / Filer Level in Genie, I get an error of: Failed to set parental Controls ! With Okay option. My userID and password on OpenDNS is valid and working. I can log into OpenDNS on numerous different devices/PCs/IOS devices. This feature was working in previous firmware versions, but I cannot specifically know when this occurred since it was working and I didn’t re-visit.Solved6KViews0likes8CommentsMy Parent Control got disable after firmware update. R7500
After I update my router firmware, I lost parent control option. I have a Nighthawk X4 AC2350. The Router model is R7500v2 and the current firmware version V1.0.3.26. When I click on Parental Control in the Netgear Genie, I got the error message below: Checking Router Firmware We're making sure you have firmware that supports Like Parental Controls. It looks like you might not be connecting to the Internet through a supported NETGEAR router. Please make sure your computer is connected to you NETGEAR router via a wireless or Ethernet connection and try again. If this problem persists, turn off you router and turn it back on, wait until LEDs are lit and try again. For further assistance visit http://netgear.opendns.com/support. I have tried both connecting to the router wire and wireless and none work. My NETGEAR router connects to a AT&T U-Verse. And it has been work fine before I updated the new firm ware. Please help!Solved3.2KViews0likes2CommentsR7800 remote connexion via ios genie app
Hello everyone, I have installed the ios Netgear genie app on my phone in order to connect to the router from outside my home. I can connect from outside via the internet browser without any problems. With the ios netgear genie app, I can connect to the router when I'm connected to my router's wifi. When I try to connect from outside home via the ios app, I enter my email and password and the app says that an email has been sent to me to confirm my netgear account. I never receive that email. I've obviously cheched in spam and nothing. Is there anything else to configure in my Netgear account? In my router? I'm kinda stuck with no ideas... Thanx!Solved4.2KViews0likes6Comments