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Forum Discussion
Solved
Parental control not working
Downloaded Netgear Genie. Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available. Connect your router to the Internet."...
Hi db4545,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (Android, iOS, computer).
3. Have you tried resetting the router?
4. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
Hi sirlancelot33,
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).
R6700v3
Hi db4545,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (Android, iOS, computer).
3. Have you tried resetting the router?
4. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team