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Forum Discussion

sirlancelot33's avatar
sirlancelot33
Tutor
Dec 22, 2017
Solved

Parental control not working

Downloaded Netgear Genie.  Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available.  Connect your router to the Internet."...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    May 01, 2018

    Hi db4545,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Please try using another device (Android, iOS, computer).

    3. Have you tried resetting the router?

    4. Are you able to login through https://netgear.opendns.com/sign_in.php?

     

    Regards,

     

    Dexter

    Community Team

db4545's avatar
db4545
Aspirant
Apr 28, 2018

Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).

 

R6700v3

 

DexterJB's avatar
DexterJB
NETGEAR Moderator
May 01, 2018

Hi db4545,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (Android, iOS, computer).

3. Have you tried resetting the router?

4. Are you able to login through https://netgear.opendns.com/sign_in.php?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 06, 2018

    Hi db4545,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team