Forum Discussion

Aspirant

Mar 02, 2018

Solved

R7800 remote connexion via ios genie app

Hello everyone, I have installed the ios Netgear genie app on my phone in order to connect to the router from outside my home. I can connect from outside via the internet browser without any prob...

Apps

Troubleshooting

DexterJB
Mar 26, 2018
Hi Beltran,

1. What is the firmware version of the router?

2. Have you tried using another device (Android, another iOS, PC, Mac)?

3. Please make sure the steps linked below are followed.

http://kb.netgear.com/app/answers/detail/a_id/26109

4. Have you tried using another email?

Regards,

Dexter

Community Team

Beltran

Aspirant

Mar 03, 2018

Oh, I thought it was the same account.

Clicking on your link, I go directly to myNetgear account where my router is registered

DexterJB

NETGEAR Moderator

Mar 26, 2018

Hi Beltran,

1. What is the firmware version of the router?

2. Have you tried using another device (Android, another iOS, PC, Mac)?

3. Please make sure the steps linked below are followed.

http://kb.netgear.com/app/answers/detail/a_id/26109

4. Have you tried using another email?

Regards,

Dexter

Community Team

DexterJB
NETGEAR Moderator
Apr 10, 2018
Hi Beltran,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team