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Friendfirst's avatar
Friendfirst
Follower
Jan 18, 2021

Set up genie app

I’m trying to set up my Netgear app but won’t let me click on admin section to sync the app to my router/modem

2 Replies

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 19, 2021

    You refer to the "genie app". This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

     

    Your "footer" says A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0 

     

    Are you trying to install a genie for that?

     

    Friendfirst wrote:
    but won’t let me click on admin section to sync the app to my router/modem

    I don't understand what that means. And what is this router/modem?

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.