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JJANDCLW's avatar
JJANDCLW
Tutor
Apr 16, 2018
Solved

Unable to sign in to DNS account (There was an error signing in)

I have recently been able to sign into my OpenDNS account in the Parental Controls tab of NETGEAR Genie. It is only a fairly recent problem; last couple of weeks or so. I have an active OpenDNS accou...
Genie
OpenDNS
Security
  • DexterJB's avatar
    DexterJB
    Apr 23, 2018

    Hi JJANDCLW,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Please try using another device (another PC, Android, iOS) to sign in.

    3. Have you tried resetting the router?

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 23, 2018

Hi JJANDCLW,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (another PC, Android, iOS) to sign in.

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 19, 2018

Hi JJANDCLW,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team