NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kalico13girl
Dec 01, 2019Aspirant
WNR2000v5 after latest software update nothing works.
I was told i should update my Genie to the latest (MAC) version. Ever since I did that, the program won't quit when I want it to. I have to force quit. Now this morning, it stopped doing anything. I ...
- Dec 01, 2019
Okay great, thanks a lot for your help I certainly appreciate it. A new router might be a great Xmas present to myself? Have a great day.
plemans
Dec 01, 2019Guru - Experienced User
You don't need the genie to access the router. You can access it through the browser. try www.routerlogin.net
If you truly want the genie, you could try uninstalling, rebooting, and reinstalling. Maybe something was corrupt during install.
kalico13girl
Dec 01, 2019Aspirant
I guess I don't understand what function the genie serves, beyond a way of monitoring the system? Can I just throw it in the trash and be done with it? Thanks.
- plemansDec 01, 2019Guru - Experienced User
kalico13girl wrote:I guess I don't understand what function the genie serves, beyond a way of monitoring the system? Can I just throw it in the trash and be done with it? Thanks.
In my opinion, the genie app is pointless. Even netgear is phasing it out slowly.
I generally prefer the online browser or worse case, the app to manage my netgear devices.
- kalico13girlDec 01, 2019Aspirant
Does this mean that I need to buy a new router? Or, is that only if i want to use the Nighthawk app? Thanks.
- plemansDec 01, 2019Guru - Experienced User
NO you definitly don't need to buy a new router. Might not hurt as the wnr2000 is a pretty old wireless n300 router but if you don't have much for speeds in your area, you'd be fine.
All it means is that I'd control the router either with your built in browser or an app for your phone. you can even use a phone browser instead of a pc/mac browser if you prefer it this way..
And it might have been a bad install to your device. You can try uninstalling, rebooting, and reinstalling the software and it might work fine. I'm just saying that netgear is slowly phasing out the netgear genie.
- kalico13girlDec 01, 2019Aspirant
Okay great, thanks a lot for your help I certainly appreciate it. A new router might be a great Xmas present to myself? Have a great day.