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mcplod's avatar
mcplod
Follower
Sep 10, 2015

All the lights are on but nobody home

Hi all,

 

Both my sons PC's were using Powerline av500 adaptors XAV5201. Unfortunately both were recently fried and I had to reinstall Windows 7. I assumed I would just plug back in the adaptors and away I go but no luck. Although all the lights are on both adaptors and the router plug both PC's show no network available. I am assuming I will need to download something onto disc from my laptop and load that onto both PC's. But what?  Any ideas

1 Reply

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired

    Hi mcplod,

     

    Welcome to Community!

     

    Can you provide the description of the lights lit up on the powerline adapters? Also try to connect the two powerlines in just one room with the router and check if it works.

     

    Regards,

     

    JamesGL

    Community Team