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luellen1's avatar
luellen1
Aspirant
Nov 14, 2018

av200 powerline compatibility

We have the r6400 and some old powerline av200 extenders.  We wanted to try to use them together to get the internet signal up to a far upstairs bedroom or our basement but when we follow the set up ...
Troubleshooting
luellen1's avatar
luellen1
Aspirant
Nov 15, 2018

Thank you for the reply.  I've noted the router model and firmware version above.  The model of av 200 is XAVN2001. We have two of these extenders.  Here is exactly what I did:

 

Used a paper clip to get both extenders back to the default factory settings.

Plugged one extender near the router into a wall socket with a cable connecting it to one of the four ports on the back of our router. 

I plugged the second extender into a wall socket in the same room and connected it to my laptop with a cable.  Using the powerline software, the extender connected to my laptop was fully recongnized but the one connected to the router had a ? over it.  If I hovered over the quesiton mark, it did seem to know it was an extender and had the correct model number, etc. It just didn't have a picture of the extender, only a question mark.  On this extender that was connected to the router, the power light was solid, the powerline and ethernet lights were blinking (never turned solid).  

At about this time, all internet service was disrupted and I only could get it back if I unplugged the cable going into the router.  What am I doing wrong?

 

 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 15, 2018
luellen1 wrote:

Using the powerline software, the extender connected to my laptop was fully recongnized but the one connected to the router had a ? over it.  If I hovered over the quesiton mark, it did seem to know it was an extender and had the correct model number, etc. It just didn't have a picture of the extender, only a question mark. 

 

Was that The Netgear software? It is useless. Netgear has not updated it for newer hardware, and it seems that it doesn't work with your old kit either.

 

I use the ZyXel utility, which also shows question marks, probably because it doesn't like "alien" hardware

 

luellen1 wrote:
On this extender that was connected to the router, the power light was solid, the powerline and ethernet lights were blinking (never turned solid).  

 

Blinking usually means action for the ethernet light. For the Powerline (pick a plug) light it changes colour in newer devices.

 

luellen1 wrote:

At about this time, all internet service was disrupted and I only could get it back if I unplugged the cable going into the router.  What am I doing wrong?

 

Does the internet die with nothing in the "guest" LAN port?

 

Do the router's logs show anything?

 

What do the LEDs on the router show?

  • luellen1's avatar
    luellen1
    Aspirant
    Nov 15, 2018

    I don't know enough about the Netgear log to understand if it's telling me anything so I've pasted the log for yesterday below.  The software I'm using is the Netgear Powerline Utility.  I tried it all again to see if I'd get a different result but the result was the same.  Very shortly after connecting the extender to the router, I lose internet access on my laptop.  I try to reconnect but I get a message on my laptop saying "cannot connect to this network".  I do see another "netgear" network I could connect to which I'm assuming is the extender (I tried to change the name of the extender so I'd easily recognize it but that failed).    I should be able to connect to either the extender or the router but somehow cannot connect to the normal network once I connect the extenders.  On the router, when I connect the cable from the extender to one of the four ports in the router, that port flashes orange (rather than flashing white or solid white).  Does any of the help diagnose my problem?  

     

    D8:31:34:30:A5:DC, Wednesday, Nov 14,2018 21:01:40
    [DHCP IP: (192.168.1.6)] to MAC address 00:1C:7F:27:02:60, Wednesday, Nov 14,2018 20:56:20
    [Time synchronized with NTP server] Wednesday, Nov 14,2018 20:16:41
    [Internet connected] IP address: 68.116.197.162, Wednesday, Nov 14,2018 20:16:41
    [DHCP IP: (192.168.1.11)] to MAC address AC:83:F3:82:5C:20, Wednesday, Nov 14,2018 20:07:17
    [DHCP IP: (192.168.1.3)] to MAC address E0:76:D0:02:87:60, Wednesday, Nov 14,2018 20:03:49
    [DHCP IP: (192.168.1.14)] to MAC address 00:12:AB:17:BD:CF, Wednesday, Nov 14,2018 18:47:03
    [DHCP IP: (192.168.1.15)] to MAC address 00:12:AB:1B:66:9D, Wednesday, Nov 14,2018 18:20:47
    [DHCP IP: (192.168.1.12)] to MAC address 00:12:AB:17:D9:BA, Wednesday, Nov 14,2018 18:20:42
    [DHCP IP: (192.168.1.13)] to MAC address 00:12:AB:21:B3:22, Wednesday, Nov 14,2018 18:20:08
    [DHCP IP: (192.168.1.7)] to MAC address 00:12:AB:1B:65:44, Wednesday, Nov 14,2018 18:16:02
    [DHCP IP: (192.168.1.4)] to MAC address 00:12:AB:17:F8:59, Wednesday, Nov 14,2018 18:14:43
    [DHCP IP: (192.168.1.8)] to MAC address 60:01:94:77:BA:1F, Wednesday, Nov 14,2018 17:57:31
    [Time synchronized with NTP server] Wednesday, Nov 14,2018 16:16:41
    [Internet connected] IP address: 68.116.197.162, Wednesday, Nov 14,2018 16:16:40
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:58:50
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:58:01
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:57:13
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:56:24
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:55:20
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:52:09
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:51:20
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:51:08
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:47:51
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:47:03
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:46:52
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:45:42
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:44:54
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:44:06
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:43:11
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:43:01
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:29:03
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:14:09
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:13:21
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:12:31
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:11:39
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:10:56
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 15:09:42
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:49:38
    [DHCP IP: (192.168.1.23)] to MAC address 00:18:D5:68:E9:BE, Wednesday, Nov 14,2018 14:35:32
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:26:23
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:16:07
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:15:56
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:05:22
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 14:00:02
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:58:59
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 13:58:06
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 13:56:05
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:54:31
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:54:20
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:52:28
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:51:28
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:46:43
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:46:33
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:43:15
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:43:05
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:28:15
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:24:27
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:21:31
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:21:17
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:20:16
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:16:19
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 13:15:47
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 13:03:38
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:50:45
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 12:50:41
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:28:27
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:28:16
    [Time synchronized with NTP server] Wednesday, Nov 14,2018 12:16:40
    [Internet connected] IP address: 68.116.197.162, Wednesday, Nov 14,2018 12:16:40
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:04:51
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:04:03
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:03:50
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 12:01:36
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 12:01:15
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:59:48
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:59:00
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:58:11
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:57:23
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:57:12
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:56:32
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 11:51:09
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 11:26:04
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:16:12
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:15:24
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:11:40
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:11:27
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:10:22
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:09:33
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:09:21
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:09:10
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 11:07:44
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:06:27
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:06:17
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 11:05:16
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:57:00
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:56:12
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:55:24
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:54:35
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:53:46
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:52:58
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:52:09
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:51:57
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:50:51
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:50:03
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:49:51
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:47:48
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:47:35
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:44:32
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:44:19
    [DHCP IP: (192.168.1.10)] to MAC address D4:61:2E:12:72:95, Wednesday, Nov 14,2018 10:43:58
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:43:39
    [DHCP IP: (192.168.1.3)] to MAC address E0:76:D0:02:87:60, Wednesday, Nov 14,2018 10:43:37
    [DHCP IP: (192.168.1.11)] to MAC address AC:83:F3:82:5C:20, Wednesday, Nov 14,2018 10:43:35
    [DHCP IP: (192.168.1.17)] to MAC address 34:F6:4B:9A:98:22, Wednesday, Nov 14,2018 10:43:29
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 10:39:46
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 10:39:36
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 10:39:26
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:39:20
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:39:04
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:54
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:44
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:34
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:24
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:14
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:38:04
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 10:37:54
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:24:19
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:23:37
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:20:05
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 10:19:52
    [DHCP IP: (192.168.1.6)] to MAC address 00:1C:7F:27:02:60, Wednesday, Nov 14,2018 09:49:09
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:37:59
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 09:28:29
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 09:25:41
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 09:23:57
    [DHCP IP: (192.168.1.10)] to MAC address D4:61:2E:12:72:95, Wednesday, Nov 14,2018 09:23:13
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 09:16:46
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 09:16:34
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 09:11:08
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:11:06
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 09:10:57
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 09:05:37
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:04:11
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:03:27
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:03:16
    [DHCP IP: (192.168.1.2)] to MAC address D8:31:34:30:A5:DC, Wednesday, Nov 14,2018 09:01:40
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 09:00:40
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 08:56:11
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 08:52:03
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:46:27
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:45:39
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:44:51
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:43:48
    [DHCP IP: (192.168.1.11)] to MAC address AC:83:F3:82:5C:20, Wednesday, Nov 14,2018 08:42:45
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:33:30
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:32:28
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:31:43
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:31:32
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:30:43
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:25:07
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:24:55
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:20:04
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:19:52
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 08:19:13
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 08:17:03
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 08:16:48
    [Time synchronized with NTP server] Wednesday, Nov 14,2018 08:16:41
    [Internet connected] IP address: 68.116.197.162, Wednesday, Nov 14,2018 08:16:41
    [DHCP IP: (192.168.1.21)] to MAC address 00:21:5D:79:29:66, Wednesday, Nov 14,2018 08:09:10
    [DHCP IP: (192.168.1.16)] to MAC address E4:A4:71:09:BF:1E, Wednesday, Nov 14,2018 08:02:46
    [DHCP IP: (192.168.1.22)] to MAC address 20:4E:7F:94:41:93, Wednesday, Nov 14,2018 07:53:08
    [Admin login] from source 192.168.1.6, Wednesday, Nov 14,2018 07:47:20
    [DHCP IP: (192.168.1.5)] to MAC address 94:10:3E:4D:39:B9, Wednesday, Nov 14,2018 07:41:58

     

  • luellen1's avatar
    luellen1
    Aspirant
    Nov 15, 2018

    Just one more update.  When I connect the extender to my router, I mentioned I see a new wifi network pop up called "netgear" which I'm sure is the extender.  Shorlty after, as I mentioned, I lose internet access on all of my devices.  I tried connecting to the extender but can't connect to that network either.  So, once I connect the extender to my router, I can't connect to my regular wifi network nor to the extender even though I can see both listed as choices on my laptop and on my phone....I just can't connect to either.  Hope this helps

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Nov 15, 2018

      So, it is the wifi that goes tits up?

       

      This is getting a bit confusing. Earlier you talked about all the internet dying.

       

       


      we lose internet access on all devices

       

      Now you say this:

       


      Very shortly after connecting the extender to the router, I lose internet access on my laptop. I try to reconnect but I get a message on my laptop saying "cannot connect to this network".

       

      That suggests that the plug's wifi is the issue. Not the entire internet connection.

       

      The inability to connect does not mean that the internet is dead, just that the thing you are trying to connect has a problem.

       


      On the router, when I connect the cable from the extender to one of the four ports in the router, that port flashes orange (rather than flashing white or solid white).

       

      LAN ports are colour coded. The colour indicates the speed of the connection. Read the but in the manual LED and button descriptions:

       

      >>> R6400 | Product | Support | NETGEAR <<<

       

      Sounds like you might benefit from a bit of time reading the manuals.

       

      There is also support for the XAVN2001v2 at the end of this link:

       

      >>>XAVN2001v2 | Product | Support | NETGEAR<<<

       

       

      • luellen1's avatar
        luellen1
        Aspirant
        Nov 15, 2018
        I do lose internet access on all devices. Not only can I not connect the Wi-Fi on my laptop but I lose the internet connection on my desktop which is not Wi-Fi but is hardwired instead. Does that help any?