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JamesMcGowan's avatar
JamesMcGowan
Aspirant
Mar 30, 2019
Solved

Cannot Access Netgear Connection

I am unable to access the router connection of the Powerline AV200. I have factory reset the router, and have placed a password on it, but when I input the password into my computer it tells me I'm wrong. I have tried Wireless Configuration through the Power Utility Software, but it tells me I have failed everytime. I have Factory Reset the router, which had in turn caused the Powerline LED to turn off. I have no clue what to do


  • JamesMcGowan wrote:

    ....the Powerline LED is still off


    Which LED?

     

    The LAN LED will not come on if there is nothing on the LAN port.

     

    If the Powerline LED on the "guest" plug is off, then there is no Ethernet link back to the "host" plug on the router. The colour of the Powerline LED is a speed indicator.

     

    The easiest way to set up Powerline plugs is usually to do it with the host and guest plugs close to each other. Check that everything works, including the wifi from the guest plug, then move it to where you want to use it.

     

    I assume that everything else is working on your network.

     

    If you visit the support pages:

     

    Support | NETGEAR

     

    you can feed in the model number and find all the documentation for your hardware.

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Are you trying to connect to the network with wifi or a wired LAN link?

     

     

    • JamesMcGowan's avatar
      JamesMcGowan
      Aspirant

      UPDATE
      I've been somewhat able to gain access to the IP Address Genie Website (though not all the time), which shows that there is an Unknown device connected to the Netgear Router. It also shows that the IP Address keeps changing. Now, there is a password on Netgear again, and I am somewhat confident that I know it, but the Powerline LED is still off

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        JamesMcGowan wrote:

        ....the Powerline LED is still off


        Which LED?

         

        The LAN LED will not come on if there is nothing on the LAN port.

         

        If the Powerline LED on the "guest" plug is off, then there is no Ethernet link back to the "host" plug on the router. The colour of the Powerline LED is a speed indicator.

         

        The easiest way to set up Powerline plugs is usually to do it with the host and guest plugs close to each other. Check that everything works, including the wifi from the guest plug, then move it to where you want to use it.

         

        I assume that everything else is working on your network.

         

        If you visit the support pages:

         

        Support | NETGEAR

         

        you can feed in the model number and find all the documentation for your hardware.