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Forum Discussion

jrasmussen's avatar
jrasmussen
Aspirant
Apr 10, 2017
Solved

Lost internet connections after "upgrade" to cable modem

We switched ISP's today and now have a cable modem provided by Charter/Spectrum (Arris TM1602).  The modem is connected to a Netgear ethernet switch (G5605), and my main powerline adapter is also con...
Troubleshooting
  • jrasmussen's avatar
    jrasmussen
    Apr 14, 2017

    Thanks for your reply.  The TM1602 is modem only.  When I added a (Netgear!) router, my problem was solved.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Apr 13, 2017

Hi jrasmussen,

 

1. Is the Arris TM1602 a modem and a router as one?

2. What is the IP address of the laptop when connected to the switch?

jrasmussen's avatar
jrasmussen
Aspirant
Apr 14, 2017

Thanks for your reply.  The TM1602 is modem only.  When I added a (Netgear!) router, my problem was solved.