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Forum Discussion
addibrook4
Nov 02, 2016Follower
PL 1000 not working
I work from home and this is my second NetGear powerline product. I was using one before and lost internet connection. Once that connection was lost I was never able to get it to work again. I went o...
- Dec 20, 2016
Hi there,
I had run into the same issue, and a fix that worked for me was kind of rule #1 of the IT world. If it's not resolved, you can try this.
1. Unplug all Ethernet connections. Especially the connection from your Modem or Router to your Powerline connection. (NOTE: Make sure the Powerline connection is also physically disconnected from your PC as well)
2. Power off your Router/Modem, completely, for 30 seconds.
3. Power the devices on individually in the following order, allowing each device to fully boot before powering the next: Modem, Router, Powerline
4. When the Modem/Router are fully booted with the first Powerline connected, connect the second to your PC.
Hope this helps! If not, maybe help someone else who may encounter the same issue.
JamesGL
Nov 17, 2016NETGEAR Employee Retired
Hi addibrook4,
1. How far is the 2nd adapter from the 1st adapter?
2. Can you try relocating the 2nd adapter much closer to the 1st adapter to test the connection.
JamesGL
Community Team