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addibrook4's avatar
addibrook4
Follower
Nov 02, 2016
Solved

PL 1000 not working

I work from home and this is my second NetGear powerline product. I was using one before and lost internet connection. Once that connection was lost I was never able to get it to work again. I went o...
Troubleshooting
  • ShawnNJ's avatar
    ShawnNJ
    Dec 20, 2016

    Hi there,

     

    I had run into the same issue, and a fix that worked for me was kind of rule #1 of the IT world. If it's not resolved, you can try this.

     

     

    1. Unplug all Ethernet connections. Especially the connection from your Modem or Router to your Powerline connection. (NOTE: Make sure the Powerline connection is also physically disconnected from your PC as well)

     

    2. Power off your Router/Modem, completely, for 30 seconds.

     

    3. Power the devices on individually in the following order, allowing each device to fully boot before powering the next: Modem, Router, Powerline

     

    4. When the Modem/Router are fully booted with the first Powerline connected, connect the second to your PC.

     

     

    Hope this helps! If not, maybe help someone else who may encounter the same issue.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 21, 2016

Hi addibrook4,

 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

 

JamesGL
Community Team