NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gavcav's avatar
gavcav
Follower
Dec 16, 2021

PLP1000 with Virgin Media, constantly disconnecting ethernet connection

I have 3 plp1000's used to connect a SMART TV  and 2 Desktop PC's to the internet via ethernet. They have been working faultlessly up until a few weeks ago. Since then they have been causing problems connecting my devices to the internet via ethernet...constantly disconnecting and when connected they are extremely slow and causing hanging.The PLP's are fine as i have tried them at family memebers homes using a different ISP.

I have a suspicion that Virgin Media have changed something which is causing their Hub 3 to affect ethernet connections? I have checked all devices using wifi and they work faultlessly..has anyone else had similar problems or got any ideas ?

Regs Gav

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 16, 2021
    gavcav wrote:

    I have a suspicion that Virgin Media have changed something which is causing their Hub 3 to affect ethernet connections? I have checked all devices using wifi and they work faultlessly..has anyone else had similar problems or got any ideas ?

     

    Hard to see how changes on the hub can affect the Powerline network. It is effectively just a dumb wire with minimal intervention on the part of the router.

     

    A more likely event might be something new plugged into the mains circuit that is creating noise. Plugged in any new toys lately?

     

     

     

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 16, 2021

    michaelkenward knows what they're doing with powerline. 

    And more than likely right. Its doubtful that the hub is causing the issue. 

    Its more likely related to something in your powerline system thats injecting interference. 

    things that can cause issues:

    surge protectors

    gfci outlets

    arc fault outlets

    electronics going bad

    cheap cell phone chargers

    old/bad wiring

    high draw appliances

     

    Basically if it was working fine before and it works fine at other people places, I'd be looking at what devices you have plugged into your network.