NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PLP1200 Dropping LAN & Internet Connection
Bought these about 3 weeks ago to replace my reliable but ageing and a little slow Western Digital Livewire Powerline Hubs (200 Mpbs). Never had any trouble with the WD Livewires, just wanted somethi...
According to the PLP1200 installation guide, the device will go into power saving mode if it detects no activity on the Ethernet interface for 10 minutes. The thing is that the Power LED color should change to amber when this happens.
I would suggest that you try two things:
- Try using a different Ethernet cables between your PC and the PLP1200, and your other PLP1200 and the router.
- Go into the Advanced settings for the Ethernet interfaces on your Asus and disable any power saving features.
Thanks for the suggestions Ether.
I have tried swapping the cables already.
At the moment Windows 10 is set to Maximum in the Power Settings so it doesn't enter sleep or hibernate anyway. I have however just changed the LAN adapter settings to un-check the "Allow the device to sleep..." option just to see if it will make any difference. I suspect it won't as the adapters were not causing any issue when used with the WD Livewire powerline adapters. Appreciate your reply though :-)
Having had a look at other forum posts it looks like we are waiting on Netgear updating their general Powerline adapter configuration software to make it compatible with the PLP1200's. Hopefully that will let us disable the sleep mode on the devices completely.
Just to follow up on the last tests, unfortunately disabling sleep mode on the network adapters did not work as I've still experienced the loss of LAN/Internet a couple of times since then. I've also tried downloading the latest Netgear Genie v2.4.16 software from which you can see the PLP1200 devices in the network map (tip: click the far left icon at the top right of the view to show powerline adapters) but there is no option to configure them except for changing the encryption password between them.
Still hoping Netgear will issue a firmware update or something for this as it looks like some of their other adapters have similar issues judging by the forum posts.
I do have the same problem with the PLP1200, the LAN connection drops frequently - can't even ping the router. All lines are green on the device so it's not sleeping and besides it happens even when I use the connection.
I had other netgear PL 200 adapters before I replaced them and they did not exhibit that behavior which started to happen only after I replaced them with the PLP1200 adapters.
By manually disabling the ethernet adapter and re-enabling it, the connection works again.