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Forum Discussion
PLP1200 stopped working after power outage - 3 LEDs lit on router adapter, no ethernet LED on other
Hello, I've been using a pair of PLP1200 powerline adapters for several months now with no issues. However, recently they stopped working (it might have been after a power outage). All 3 lights w...
Have you tried just the new pair, one on the router and the other on one of your IT equipment ? If this doesn't work straight out of the box then it is strange.
It sounds like a security issue to me, where the encryption key is not the same for all adapters. The adapter connected to your router sounds like the problem one.
Try setting all the adapter's encryption keys to the default 'HomeplugAV' using the Netgear Genie app. Also try to perform a factory reset through Genie on the router adapter. If it comes up with an error message like ' Factory Reset failed' then this one is the issue. In the past I have had to factory reset these types of adapters with other manufacturer's powerline utility software as they appear to get 'stuck' and their own reset routines don't seem to work.
Post back any further issues / findings.