NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

curbappealpix's avatar
Dec 09, 2020
Solved

PLP1200 Worked Perfect for One Day

Just set this up yesterday.  Router is on main floor of our home and the laptop connected to the receiver via ethernet is on second floor.  Set it up and had it working all day yesterday with no issues.  Today when I turned on the laptop there was no internet connection and the three LED lights on the Powerline adapter were off.  I tried several different outlets throughout the house but lights remained off .  Attempted multiple factory resets (The reset button is actually not really aligned with the little hole on the bottom of the unit, which makes it difficult) with still no  luck.   I'm assuming the fact that this worked perfectly yesterday  means there  is no issue with  the wiring in our home.  But  no matter what I try, I cannot  get any lights or  signs of life from that second receiver.   Has anyone else experienced this? Thanks

 

  • I was on the phone with Netgear tech support for about 1.5 hours  yesterday and again today and still not working.  So my solution is to return the Netgear product and buy a t-link because I have wasted enough time on this thing and it's clear that support has no clue  -- for some reason they refuse to believe the unit itself might be defective

13 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    It could be that the plugs were faulty and died overnight, but another possibility is that the things went into "sleep mode". (Apparently they ship them with that turned on by default.) But a reset should have woken them up.

     

     

    • alokeprasad's avatar
      alokeprasad
      Mentor

      How can one disable the sleep mode on these things?

      Its terrible that there is no web-access (using their IP addresses) to configurations of these units...

      • curbappealpix's avatar
        curbappealpix
        Aspirant

        I was on the phone with Netgear tech support for about 1.5 hours  yesterday and again today and still not working.  So my solution is to return the Netgear product and buy a t-link because I have wasted enough time on this thing and it's clear that support has no clue  -- for some reason they refuse to believe the unit itself might be defective