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Forum Discussion
PLP2000 stopped working after power outage
My PLP2000 stopped working after a power outage.
All lights are on and green, network displays unknown and no internet, unable to even access router at default gateway. Windows shows invalid ip
Troubleshooting steps already attempted.
Repairing and factory resetting
Tried different devices and router
Setting a static IP on my device
Attempted different plug locations
Swapped adapter location between device and router
before accepting that the adapter is dead, I would like to know if there's anyway of manually updating the firmware. In the netgear powerline adapter utility, it shows the 2 adapters with different versions of firmware.
Thanks in advance
9 Replies
I would like to know if there's anyway of manually updating the firmware
There is no firmware on standard PL plugs. It is on the PLW wifi plugs.
unable to even access router at default gateway
Is this using the PL connections? Can you access the router without PL?
netgear powerline adapter utility
What is that? Netgear stopped supplying its own powerline utility some time ago.
Other brands of PL devices do have utilities that use the same standard for the chips and stuff.
My PLP2000 stopped working after a power outage.
What caused the power outage? If it was a storm, lightning is very good at breaking electronic kit.
Just another user with time on their hands.
Default gateway not accessible through PL connection, router is functioning perfectly. Netgear has an outdated utility called powerline universal utility that identifies and allows manual changing of the encryption key. Power outage was caused by a blown transformer in the neighborhood.
I guess it's just dead.
Power outage was caused by a blown transformer in the neighborhood.
A great way to send voltage spikes down the power network.
Netgear has an outdated utility called powerline universal utility that identifies and allows manual changing of the encryption key.
I have used that in the past.
You can do the same thing if you can lay your hands on another useful utility that Netgear has tried to kill off.
genie | Product | Support | NETGEAR
It has a useful Network Map, with a separate "button" to show Powerline devices.
Right click on the plug and you'll see a set of options.
If Netgear can't find the plugs, that may be another clue.
Just another user with time on their hands.
cdxliv wrote:
I would like to know if there's anyway of manually updating the firmware
There is no firmware on standard PL plugs. It is on the PLW wifi plugs.Of course, there -is- firmware on both the PL plugs as well as on the power-line adapter built-in on the PLW.
Admit, I have never (none for a longer time) seen a formal way on how Netgear did support any of these powerline devices, since some community members discovered that software from another vendor can be used for checking and updating (where required).
Not uncommon, some relatively simple power supply designs are used on any powerline brand, this is undoubted the weak point on the reliability of these device.
So yes cdxliv the death isn't uncommon, sorry.
Of course, there -is- firmware on both the PL plugs as well as on the power-line adapter built-in on the PLW.
Not that I have seen.
same issue here? any netgear staff can help?
