NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Powerline 1200 node doesn't power up
Hoping to find that here's a simple solutio! - I purchased the PL1200 months ago, just got around to connecting it due to outlet config / access. One of the nodes ( connected to the TV) powers up fin...
Thanks, James.
I tried that, as well as several different outlets around the house just for fun! No power to the extender. I called the help line and they tried to convince me that they needed to update my firmware and config of my system for the unit to power up - and if that did fix it I would be on th hook for a 2 year sevice agreement costing $149.99.
I'm returning the unit and will try another....
If it did not work, you can replace it from the store where you purchased it since it might be defective.
Regards,
JamesGL
Community Team
- <p>Just to close this out, I purchased another set, and they powered up just fine and connected as expected. I will return the dead unit. </p>
<p>Regarding NetGear hotline- be aware that I was told by the tech that they pinged my line and found I had been hacked and was most likely infected by a virus- and that was causal for my dead unit not powering up. After 40 minutes of trying to get support on the power issue and telling them I didn't need a 2 year service contract, I finally just excused myself from the call. I then called my internet providers security group and conveyed what had happened and what was reported. They looked at my service and reported all clear. I feel like NetGear was fishing for sales of the service contracts- not addressing the customers issue.</p>Good to know your issue has been resolved.
Regarding your contact with NETGEAR support, did they provide you a case number? When calling NETGEAR support, they will provide you a case number as referrence. If no case number provided, it could be that you have dialed a different number.
Regards,
JamesGL
Community Team