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Forum Discussion
Powerline 1200 node doesn't power up
Hoping to find that here's a simple solutio! - I purchased the PL1200 months ago, just got around to connecting it due to outlet config / access. One of the nodes ( connected to the TV) powers up fin...
<p>Just to close this out, I purchased another set, and they powered up just fine and connected as expected. I will return the dead unit. </p>
<p>Regarding NetGear hotline- be aware that I was told by the tech that they pinged my line and found I had been hacked and was most likely infected by a virus- and that was causal for my dead unit not powering up. After 40 minutes of trying to get support on the power issue and telling them I didn't need a 2 year service contract, I finally just excused myself from the call. I then called my internet providers security group and conveyed what had happened and what was reported. They looked at my service and reported all clear. I feel like NetGear was fishing for sales of the service contracts- not addressing the customers issue.</p>
<p>Regarding NetGear hotline- be aware that I was told by the tech that they pinged my line and found I had been hacked and was most likely infected by a virus- and that was causal for my dead unit not powering up. After 40 minutes of trying to get support on the power issue and telling them I didn't need a 2 year service contract, I finally just excused myself from the call. I then called my internet providers security group and conveyed what had happened and what was reported. They looked at my service and reported all clear. I feel like NetGear was fishing for sales of the service contracts- not addressing the customers issue.</p>
Good to know your issue has been resolved.
Regarding your contact with NETGEAR support, did they provide you a case number? When calling NETGEAR support, they will provide you a case number as referrence. If no case number provided, it could be that you have dialed a different number.
Regards,
JamesGL
Community Team