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Forum Discussion

Rokais_72's avatar
Rokais_72
Aspirant
Apr 13, 2020

Powerline 1200 pick a plug red and powerline off

Issue Description

I purchased the Powerline1200 last November 2019 and the product was working fine initially and then all of a sudden it stopped working for no reason. Nothing has changed and there were no new devices added that would interfere with the signal.

 

Attempted Resolution Steps

I tried resetting to factory and syncing the encryption again and nothing is working. When I initially set it up I used plugs that were in close proximity and it worked great and then moved the second plug to where it needed to be and was fine. When it stopped working, I did the same steps again but this time once the link was made with all three green LEDs it would then flip to red led on the pick a plug and then the powerline light would go off and there is no connection.

 

Comments

When I tried to get help on the Netgear site I found out that there was only a limited time offer for support via email, chat and phone and then you have to pay. That was disappointing :smileysad: so hoping that the community can assist here. 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 14, 2020

    Powerline devices are sensitive to interference.

    this can be:

    high draw appliances

    gfci outlets

    arc fault breakers

    electronics going bad

    even cheap/poorly made cell phone chargers can do it

     

    its tough to test with powerline because so many things are plugged in at a home. 

    easiest way to start? isolate 1 circuit. unplug the devices from that circuit and hook up the powerline devices. If they connect/work. then its something in the home adding interfernce to the powerline setup. Then it gets more challenging. I've had random things cause the interference/issue. 

    Even if it doesn't work, doesn't mean something isn't injecting so much interference that it feeds back to that circuit. So you test them somewhere else (if possible). Again, its trying to figure out if its an issue of bad power line device or bad setup/issue at home. And they all function on the same standard so if one manufacturer has an issue due to your home setup, they all will (for the most part).