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jaj38's avatar
jaj38
Follower
Dec 30, 2016
Solved

Powerline 500 XWN5001

My network extender has been working for a couple of years no problem. It now frequently loses connection to the access point. If I switch it off and on it will reconnect but will drop out again after...
Troubleshooting
  • clithes's avatar
    clithes
    Jan 22, 2017

    Find the IP address of your adapter by looking at 'Attached Devices' in your router settings.  Alternatively connect to the wifi channel from the adapter and then go to www.mywifiext.net in a browser.  Or use Netgear Genie Network Map, click on Powerline Adapters, and then right-click this adapter and select 'Configuration'.

     

    Now you will access the adapter's GUI (default username and password are 'admin' and 'password')

     

    Go to 'Advanced' then 'PLC Settings' and turn off power saving mode.  I find this to be temperamental on most Netgear powerline adapters, including their newer models:

     

    Capture_xwn5001_powersaving.JPG

     

     

    Hope this helps

     

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jan 06, 2017
jaj38 wrote:
It now frequently loses connection to the access point.


Is this a wireless connection?

 

Hard to know what is going on here. What are you connecting to what?

 

  • OMATIC73's avatar
    OMATIC73
    Aspirant
    Jan 06, 2017

    I am having issues wirelessly and direct connect.  I have been trying to log into genie with the default password and the little icon just spins forever.

    • OMATIC73's avatar
      OMATIC73
      Aspirant
      Jan 07, 2017

      Below are two screenshots of the issue I am having.  I am clearly connected.  This happens through wifi and ethernet.  Any help would be appreciated.

       

      router connected.jpgrouter connected.jpg

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jan 08, 2017

        It is hard to read those screen grabs.

         

        If you use Alt+Print Screen it will capture only the top Window.

         

        You seem to be locked out of the Router Settings. Is that because it rejects the password?

         

        Remember, the router password is not the same as the wifi password.

         

        As to losing wifi connections, one recent visitor found that he had better success by tweaking the wifi settings, changing the band and other settings.

         

         

        Re: Netgear D6400-100UKS - 2.4GHz Network Issue - NETGEAR Communities

         

        He also saw interference from nearby wifi networks.

         

        The symptoms he saw were identical to those described here, the wifi worked fine for a bit and then fell over.