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virol's avatar
virol
Follower
Mar 27, 2016

powerline av 500 stopped working

Hello, i have been using my powerline av 500 for 6 months now, never had a problem.

All of a sudden today one of my pcs lost connection, so i do what i usually do and unplug/plug back the ethernet cable to my pc.

This did not however fix the connection, and it keeps connecting to a public network because i guess it cannot find my home network.

I have pressed the security  button on both devices (my pc's and the one of the router) yet i still cannot connect.

When i plug an ethernet cable directly from my router to the pc it works (so its not the ethernet card malfuncitoning).

Can anyone help me with this?

1 Reply

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired

    Hi virol,

     

    What are the lights lit up on your powerline adapter? You may try resetting the adapters to factory default. Also try moving the 2nd powerline closer to the 1st powerline.