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Forum Discussion
Powerline AV500 stopped working
Hi, I hope you can help, My Powerline AV500 has stopped working. I am able to detect a wifi signal from the adaptor but there is no internet access. My router is working fine. This problem starte...
Hi BeckyW19,
1. What are the lights on the powerline adapter?
2. Do you have connection from your router?
JamesGL
Community Team
Hi James,
Thank you for your reply.
1. Lights are all on and green (wifi light blue) and solid. Since posting I have done a factory reset as the two devices were not connecting. This has fixed that issue but I am still unable to get a wifi signal out of the extender.
2. I currently have the first part of the powerline connected to the router via an ethernet cable which is located on the groundfloor at the front of the house. The extender is upstairs and at the back of the house.
Becky
Hi BeckyW19,
Can you check the installation guide below and go to page 5.
http://www.downloads.netgear.com/files/GDC/XWNB5201/XWNB5201_IG_30Oct2012.pdf
JamesGL
Community Team
Hi BeckyW19,
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
JamesGL
Community Team