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BeckyW19's avatar
BeckyW19
Aspirant
Aug 04, 2016

Powerline AV500 stopped working

Hi, I hope you can help,   My Powerline AV500 has stopped working. I am able to detect a wifi signal from the adaptor but there is no internet access. My router is working fine. This problem starte...
Troubleshooting
BeckyW19's avatar
BeckyW19
Aspirant
Aug 04, 2016

Hi James,

 

Thank you for your reply.

1. Lights are all on and green (wifi light blue) and solid. Since posting I have done a factory reset as the two devices were not connecting. This has fixed that issue but I am still unable to get a wifi signal out of the extender.

2. I currently have the first part of the powerline connected to the router via an ethernet cable which is located on the groundfloor at the front of the house. The extender is upstairs and at the back of the house.

 

Becky