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Forum Discussion
Troubleshooting NETGEAR's Powerline Products
Troubleshooting NETGEAR's Powerline Products
Powerline products work better when plugged into the wall without power strips, extension cords, surge protectors, or interruptible power supplies.
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Hello,
First I apologize if this has been asked before. I recently purchased the XAVB2001-100NAS bundle from Amazon (comes with 2 XAV2001 adapters). I plugged one upstairs (one story home) into the AT&T router that comes with Uverse. The other adapter I plugged in the basement to use with the Roku box, it's not plugged into a power strip. It worked flawlessly for about 2 days. Now one of the adapters (the one plugged into the Roku) goes into sleep mode. Even though the ethernet is plugged in and I am using it online.
I tried changing the adapters and still the same thing happened. One seems to turn off completely. I have read about the documented "sleep mode" that shuts the adapter down when there is no ethernet activity. But this should not be happening since I am trying to stream stuff on Roku, and it just shuts down.
Perhaps I have faulty adapters? Can I return them to netgear for a replacement?
Thank you for your help
First I apologize if this has been asked before. I recently purchased the XAVB2001-100NAS bundle from Amazon (comes with 2 XAV2001 adapters). I plugged one upstairs (one story home) into the AT&T router that comes with Uverse. The other adapter I plugged in the basement to use with the Roku box, it's not plugged into a power strip. It worked flawlessly for about 2 days. Now one of the adapters (the one plugged into the Roku) goes into sleep mode. Even though the ethernet is plugged in and I am using it online.
I tried changing the adapters and still the same thing happened. One seems to turn off completely. I have read about the documented "sleep mode" that shuts the adapter down when there is no ethernet activity. But this should not be happening since I am trying to stream stuff on Roku, and it just shuts down.
Perhaps I have faulty adapters? Can I return them to netgear for a replacement?
Thank you for your help