Forum Discussion

Aspirant

Feb 16, 2016

XAVB 5601 does not work

Hi, Recenty purchased two used XAVB5601/AV500 powerline. Seller says they work. All lights are burning, No problems from the outside. However...cannot get them to work.. reset them several times, ...

Troubleshooting

clithes

Prodigy

Feb 17, 2016

Have you tried connecting them individually to your PC and then accessing them using the Powerline Utility ?

http://www.downloads.netgear.com/files/GDC/XAVN2001/NETGEAR_Powerline_Setup_V3.1.0.4_230-10802-06.zip

I would reset the security to the default option 'HomeplugAV' on all units and then try again.

Hope this helps

Ploeggie

Aspirant

Feb 17, 2016

Hi,

Thx for yr help.

Downloaded the software, did the reset.

got three green lights now, but my PC keeps saying 'no internet' on this connection.

Any other suggestions ?

thx

Sander

clithes
Prodigy
Feb 17, 2016
When you run the powerline utility does it find all the adapters ?

For any that it doesn't, connect these to the PC and try to reset again
- Ploeggie
  Aspirant
  Feb 17, 2016
  The software tools only shows the XAVB5601 connected direct to PC.
  The other 2 powerlines (XAVB5602) are not visible