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Juergen_H's avatar
Juergen_H
Follower
Dec 07, 2018
Solved

A6100 no longer works after Netgear Genie update

I bought the A6100 in late November so that I could connect my Windows 10 desktop PC to my router without putting down a very lengthy network cable, and it worked to my satisfaction. Until, that is, this morning when I was informed that there was an update for the Netgear Genie software available.

 

I installed it as prompted, but after installation my wireless connection was gone. Furthermore, Netgear Genie no longer detects any wireless network in the area (for the sake of comparison, my smart phone detects 13). And when I create a diagnostics file (relevant portion is attached - sadly, I haven't figured out how to create one in English), it claims that the A6100 is separated ("Medium getrennt"). Which makes no sense to me, since (a) the Windows Device Manager lists it, and (b) Netgear Genie still tries to use the "Push 'N' Connect" function when I press the "WPS" button on the A6100 (sadly, my wireless router doesn't support it).

 

I've restored network connectivity with a 10m LAN cable, but I'd prefer to find a solution to this that doesn't involve a tripping hazard in my apartment. Any suggestions?   ;)

Additional information:

 

- According to the Windows Device Manager, the driver for the A6100 is up to date (1030.25.701.2017)

- Yes, I did restart the computer, and it didn't help.

  • Hi Juergen_H

     

    Welcome to NETGEAR Community! 

     

    Please uninstall and re-install the driver. You can click this link to download the latest driver 

    Regards, 
    Blanca 
    Community Team

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Juergen_H

     

    Welcome to NETGEAR Community! 

     

    Please uninstall and re-install the driver. You can click this link to download the latest driver 

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Juergen_H

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team