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bentinar's avatar
bentinar
Follower
Jan 10, 2016

A6210 Genie v1.0.0.34 upgrade process left an entry for v1.0.0.32 in Control Panel

After upgrading the A6210 Genie App to version 1.0.0.34, I still see an entry for version 1.0.0.32 in the Windows 10 Control Panel > Programs > Programs and Features > Uninstall or change a program screen. 

 

I have tried removing version 1.0.0.34 and then removing version 1.0.0.32 and get the following errors:

1. "1605 - This option is only valid for products that are currently installed" when using the Netgear Setup-V1.0.0.32 executable, or

2. "1628: Failed to complete installation" when using the Windows 10 Uninstall function

 

Has anyone experienced this issue?

Any suggestions?

 

Thanks in advance. 

Apps
Troubleshooting

1 Reply

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jan 16, 2016

    Hi bentinar,

     

    I was able to successfully uninstall and reinstall the A6210 driver in Windows 10. Can you check with the registry of the computer if it needs to cleaned up.